Sunday, July 24, 2011

Tone Check

Really?

I went into McDonalds to get internet, already feeling like a terrible person for supporting them as I purchased a coffee and a medium fruit smoothie. It took awhile (in McDonalds time) for my order to come up, the restaurant filled and I waited. I plugged into the wall with my drinks on the table and an older couple came over to me.

"Why did you take those?" They asked sharply, pointing to my drinks.
"These? Because I ordered them." Was my reply. I thought maybe they wanted to know why I was having a coffee and a cold fruit drink simultaneously. But there tone was harsh, so then I assumed they had something against the combination. I looked at them, puzzled, "Why do you ask?"
"She put those out for us. Those are ours!"
"This is exactly what I ordered."
"Ridiculous!" And they walked away, abruptly.

I got up and went over to make sure I had not indeed taken their food. Their tray had food and the same combination of drinks as I had.

"I'm sorry, perhaps we ordered the same thing?" I said, confused why they were so upset.
"Whatever."
"I ordered expresso and water, would you like to make sure that's the coffee you ordered?"
"No, whatever."

I realized after sitting down, that I had their coffee and their small smoothie and they had my expresso and medium smoothie. After all this, I feel guilty and I don't have what I ordered.

But really, after all this, I just pondered to myself the way people communicate... really? You need to be startled and aggressive by a simple order mistake? How about a little tone check America?